7 Questions to Ask a Home Security Company

Are you considering getting a home security system but aren’t sure what questions to ask in order to make an informed decision?knowing the right questions to ask can help ensure that your living space, and all of your belongings in it are kept secure. We’ll be guiding you through the process with 7 important questions homeowners should consider when they’re in the market for a quality home security system. 

1. Does the company handle installation in-house?

To get the most out of your security system installation, look for a company that employs its own licensed technicians to make sure every detail is taken care of. If they don’t offer in-house installation services, ask if their sales rep can oversee the process to ensure you get set up correctly. 

2. How is the system monitored?

When it comes to protecting your home, you have two monitoring options – self-monitoring or professional. Self-monitoring is less expensive but may require an upfront or yearly fee. Professional monitoring provides 24/7 security for added peace of mind – which could be well worth the additional cost. 

Home security companies offering monitoring services provide the ultimate protection. When an alarm is triggered, you’ll get a rapid response from a trained professional who quickly evaluates what’s happening and dispatch help to your home in case of emergency. 

3. What is the company’s average response time?

The ability to respond quickly and effectively in an emergency is critical, which makes response time a key factor when it comes to deciding on a home security company. The shorter the response time, the better. 

4. How often do you test your equipment?

Testing is recommended on a monthly basis to ensure cameras, sensors and all technology is working properly. This can typically be done on your own, but it’s also important to have a technician periodically test the equipment as well. Keeping up with regular inspections demonstrates a company’s dedication to offering the highest quality service. 

5. Are there any warranties provided?

Protect your investment by choosing a security system and equipment provider who offers warranties. Ask for the duration of coverage in writing, so you have documentation if an issue arises down the road requiring repair or replacement. 

6. What happens if I move?

If a move happens in your future, you may be left wondering what to do with your security system. To avoid any confusion or unanswered questions in the event of relocation, ask your security provider if you’ll have an opportunity to transfer equipment and monitoring services from one home to another. In addition, inquire about any additional fees for reinstalling and relocating services and monitors. 

7. Are they licensed and insured?

Make sure you do your due diligence and protect yourself as you shop around security companies. Most states have established guidelines that all companies must follow, so it is definitely worth double-checking credentials.